FAQ'S

Products

What kind of products does ZYROKART sell?
We offer Jewelry, Home, Kitchen, Electronics, Gadgets, Fitness, Storage, Beauty, Health, and Personal Care products.

Are all products original and new?
Yes, all our products are 100% new and sourced from trusted suppliers.

Do you accept bulk or wholesale orders?
No, currently we serve only individual customers.

Orders

Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps in faster order tracking.

What should I do if I face an issue with my order?
Please contact us via email or WhatsApp during working hours, and our team will assist you.

Shipping & Delivery

Where do you ship?
We currently ship across India only.

How long does delivery take?
Orders are usually delivered within 5–7 business days after dispatch.

Do you charge for shipping?
No, we offer free shipping on all orders.

How can I track my order?
Tracking details are shared via SMS and email once the order is shipped.

Payments

What payment methods do you accept?
UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

Is there any extra charge for COD?
No, COD orders have no additional charges.

Is shopping safe on ZYROKART?
Yes, all transactions are secured through trusted payment gateways.

Returns & Refunds

What is your return policy?
Returns or refunds can be requested within 7 days of delivery (except personal care and customized jewelry items).

Is an unboxing video required for returns?
Yes, an unboxing video is mandatory for damaged or incorrect items.

When will I receive my refund?
Refunds are processed within 8–15 business days.